Curve experienced a major incident on August 1, 2024 affecting Transactions processing, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 09:31 AM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- identified Aug 01, 2024, 09:32 AM UTC
Our thirdparty payment processor is experiencing high latency in processing some of our transactions. We are working closely with them to resolve this issue.
- monitoring Aug 01, 2024, 09:44 AM UTC
Our thirdparty Payment Processor has deployed a fix and we are monitoring the latency which returned to normal at 10:35am BST. We apologise for any inconvenience this may have caused.
- resolved Aug 01, 2024, 10:09 AM UTC
We have observed no further issues with our payment processor. Happy spending!