Curve experienced a major incident on August 1, 2024 affecting Transactions processing, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 11:16 AM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- identified Aug 01, 2024, 11:17 AM UTC
A thirdparty Payment Processor is experiencing increased latency. This is affecting our ability to process payments. We are working closely with our Payment Processor to resolve this issue. Apologies for any inconvenience this maybe causing.
- monitoring Aug 01, 2024, 12:25 PM UTC
We are observing a return to normal of our latency with our third party payment processor. We will continue to monitor the situation. Apologies to any customers affected by this.
- resolved Aug 01, 2024, 02:29 PM UTC
The latency is still high with our third party payment processors, but they have been able to process payments for a prolonged period now. Apologies for any inconvenience this may have caused.