Curve experienced a minor incident on August 1, 2024 affecting Transactions processing, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 08:55 PM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- identified Aug 01, 2024, 08:57 PM UTC
We have identified a latency issue communicating with our database for Foreign Exchange rates, this may cause some timeouts for cross-currency transactions. We apologies for any inconvenience this maybe causing. We are working hard on a fix.
- monitoring Aug 01, 2024, 10:02 PM UTC
We are observing a return to normal latency with our database. We will continue to monitor the situation and try and ensure we have a more stable connection going forward as we work with our thirdparty database provider. Thank you for your patience.
- resolved Aug 01, 2024, 10:29 PM UTC
We would like to thank you for your patience as we worked on an issue with our thirdparty database providor. We hope this did not cause too much of a disturbance, and can only apologies for any inconvenience caused.