Curve experienced a critical incident on August 12, 2024 affecting Transactions processing, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 01:43 PM UTC
We’re aware of some issues affecting the online payment processing at the moment. We’re already looking into this. We are sorry to say, some of your online purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
- identified Aug 12, 2024, 01:58 PM UTC
We have issues with incoming traffic from our Payment Gateway provider. We have observed traffic returning from 14:43 BST, but with a high decline rate. We will continue to work with our third-party Payment Gateway provider and monitor the situation. Sorry again for any inconvenience this may have caused.
- monitoring Aug 12, 2024, 02:02 PM UTC
We are seeing transactions returning to normal. We will continue to monitor the situation. Apologies for any inconvenience caused.
- resolved Aug 12, 2024, 02:14 PM UTC
We are observing regular traffic. Happy spending!