Curve incident

Issues with incoming 3DS challenge on payment journey

Minor Resolved View vendor source →

Curve experienced a minor incident on November 23, 2024 affecting Transactions processing, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2024, 01:50 PM UTC
Resolved
Nov 23, 2024, 07:10 PM UTC
Duration
5h 19m
Detected by Pingoru
Nov 23, 2024, 01:50 PM UTC

Affected components

Transactions processing

Update timeline

  1. investigating Nov 23, 2024, 03:24 PM UTC

    We are aware of issues processing transactions that require 3DS authentication. We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.

  2. identified Nov 23, 2024, 05:38 PM UTC

    The issue has been identified and we are working with our provider to restore service.

  3. monitoring Nov 23, 2024, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 23, 2024, 07:10 PM UTC

    This incident is has now been resolved.