Currencycloud experienced a minor incident on July 8, 2025 affecting Payments, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2025, 09:46 AM UTC
We are currently experiencing potential delays in processing SEK currency transactions due to issues with our network providers. We are working closely with them to resolve the matter as quickly as possible and appreciate your patience and understanding.
- monitoring Jul 08, 2025, 12:21 PM UTC
Root cause with SEK network partners has been identified, and the underlying issue has been resolved. Impacted payments have resumed processing and will be completed according to the instructed value date. Active monitoring is ongoing, and further updates will be provided as necessary.
- resolved Jul 08, 2025, 03:05 PM UTC
The root cause of the issue was identified and resolved in coordination with our SEK network partners. All impacted payments have now been successfully processed and will be completed according to the instructed value date. No further action is required. However, if you experience any issues or have questions, please contact our customer services team for assistance. Thank you for your patience.
- postmortem Jul 11, 2025, 03:22 PM UTC
# Overview On Tuesday, 8 July at approximately 09:40 UTC, an issue was identified that may have caused minor delays in processing SEK currency transactions. The issue was investigated and resolved the same day. Normal processing resumed shortly after resolution. # Client Impact All impacted SEK transactions were completed in line with the instructed value date. # Root Cause The incident was caused by a change implemented by a correspondent bank within the GPP system on 7 July. This change followed a notification from the network partner to align routing with the updated SSIs for SEK. As a result, funding entries were misrouted into a manual repair queue. The issue was quickly identified and corrected by 15:05 UTC on the same day. # Remediation Routing configurations were reviewed and updated to prevent recurrence. Additional monitoring has been implemented to help prevent and detect similar anomalies earlier.