Currencycloud incident
No notficiation emails are being delivered
Currencycloud experienced a minor incident on August 17, 2025 affecting Notifications, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2025, 01:28 PM UTC
We are currently investigating an issue where no customer notification emails are being delivered.
- monitoring Aug 17, 2025, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 17, 2025, 02:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 17, 2025, 02:38 PM UTC
This incident has been resolved.
- postmortem Aug 19, 2025, 02:20 PM UTC
# Overview We experienced a disruption that temporarily impacted the delivery of customer notification emails. A fix was implemented, and normal service has since been restored. # Client Impact During the event, email delivery was delayed for a period up to 15 hours. # Root Cause The issue was caused by a disruption in the internal messaging system that temporarily delayed email processing. Service was restored by restarting affected components, and the backlog was processed without any additional interruptions. # Remediation We have taken steps to address the issue and are continuing to monitor the system to ensure ongoing stability.