Cumulocity incident

Unplanned outage at eu-latest.cumulocity.com

Minor Resolved View vendor source →

Cumulocity experienced a minor incident on March 15, 2023 affecting eu-latest.cumulocity.com API Services and eu-latest.cumulocity.com MQTT Services, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2023, 01:21 AM UTC
Resolved
Mar 16, 2023, 06:16 AM UTC
Duration
1d 4h
Detected by Pingoru
Mar 15, 2023, 01:21 AM UTC

Affected components

eu-latest.cumulocity.com API Serviceseu-latest.cumulocity.com MQTT Services

Update timeline

  1. investigating Mar 15, 2023, 01:21 AM UTC

    We are seeing a reduction of service quality within the Cumulocity IoT Platform on eu-latest.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. identified Mar 15, 2023, 05:36 AM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Mar 15, 2023, 06:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 16, 2023, 06:16 AM UTC

    We have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We apologize for the inconvenience caused.