Cumulocity incident

Degraded service availability on cumulocity.com

Major Resolved View vendor source →

Cumulocity experienced a major incident on March 29, 2023 affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more component, lasting 4d 16h. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 03:43 PM UTC
Resolved
Apr 03, 2023, 08:24 AM UTC
Duration
4d 16h
Detected by Pingoru
Mar 29, 2023, 03:43 PM UTC

Affected components

cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service

Update timeline

  1. investigating Mar 29, 2023, 03:43 PM UTC

    We are seeing a reduction of service quality within the Cumulocity IoT Platform on cumulocity.com where API's might become temporarily unavailable. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. monitoring Mar 29, 2023, 04:59 PM UTC

    We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation. We again apologize for the inconvenience caused.

  3. investigating Mar 31, 2023, 07:46 AM UTC

    We again see a reduced service quality within the Cumulocity IoT Platform on cumulocity.com where API's might become temporarily unavailable. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  4. monitoring Mar 31, 2023, 08:33 AM UTC

    We have identified the issue and rectified the cause. Service is restored to normal, and we are monitoring the situation. We again apologize for the inconvenience caused.

  5. resolved Apr 03, 2023, 08:24 AM UTC

    This incident has been resolved.