Cumulocity incident

Degraded service availability on cumulocity.com

Notice Resolved View vendor source →

Cumulocity experienced a notice incident on May 2, 2023 affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 10:14 AM UTC
Resolved
May 04, 2023, 05:34 AM UTC
Duration
1d 19h
Detected by Pingoru
May 02, 2023, 10:14 AM UTC

Affected components

cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service

Update timeline

  1. investigating May 02, 2023, 10:14 AM UTC

    We observed a reduction in service quality within the Cumulocity IoT Platform on cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. monitoring May 02, 2023, 10:40 AM UTC

    We have identified the issue and implemented mitigation measures. Services have been restored, and we are now monitoring the stability of the Platform. We again apologize for the inconvenience caused.

  3. resolved May 04, 2023, 05:34 AM UTC

    This incident has been resolved.