Cumulocity experienced a critical incident on March 24, 2024 affecting cumulocity.com API Services and cumulocity.com MQTT Services, lasting 7d 10h. The incident has been resolved; the full update timeline is below.
Affected components
cumulocity.com API Servicescumulocity.com MQTT Services
Update timeline
- investigating Mar 24, 2024, 12:49 AM UTC
We are currently investigating performance issues that we detected and are working with urgency to find out the root cause and to restore services.
- monitoring Mar 24, 2024, 01:28 AM UTC
We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation.
- resolved Mar 31, 2024, 11:01 AM UTC
This incident has been resolved.