Cumulocity experienced a major incident on October 21, 2024 affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Update timeline
- investigating Oct 21, 2024, 05:08 AM UTC
We are currently investigating performance issues that we detected and are working with urgency to find out the root cause and to restore services.
- monitoring Oct 21, 2024, 06:35 AM UTC
We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation.
- resolved Oct 22, 2024, 06:24 AM UTC
This incident has been resolved.