Cumulocity experienced a major incident on November 3, 2024 affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service
Update timeline
- investigating Nov 03, 2024, 01:46 AM UTC
We are currently investigating performance issues that we detected and are working with urgency to find out the root cause and to restore services.
- identified Nov 03, 2024, 03:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 03, 2024, 03:19 AM UTC
We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation.
- resolved Nov 04, 2024, 07:18 AM UTC
This incident has been resolved.