Cumulocity experienced a minor incident on February 5, 2025 affecting eu-latest.cumulocity.com API Services and eu-latest.cumulocity.com MQTT Services, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 05, 2025, 11:47 AM UTC
We observed an issue within the DataHub module of the Cumulocity IoT platform on eu-latest.cumulocity.com. Some offloadings may fail. We have identified a potential root cause and are working on a fix. There may be a short downtime of Dremio UI when we apply it. We apologize for the inconvenience caused.
- identified Feb 05, 2025, 11:47 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 05, 2025, 01:47 PM UTC
We are applying the fix for the issue. Users may not be able to run jobs against Dremio.
- monitoring Feb 05, 2025, 02:33 PM UTC
We have applied a fix, the system is in a stable state. We will keep monitoring it. There is a need to apply further state synchronizations tomorrow - it will be announced separately.
- resolved Feb 05, 2025, 03:20 PM UTC
While monitoring we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you in case new issues should arise. Additionally, we will perform a maintenance tomorrow to synchronize internal state within our backend components. We again apologize for the inconvenience caused.