Cumulocity experienced a critical incident on February 20, 2025 affecting emea.cumulocity.com REST API and emea.cumulocity.com MQTT API, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 10:29 AM UTC
During the planned maintenance we observed an unplanned outage of the entire Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
- identified Feb 20, 2025, 11:17 AM UTC
We have identified the root cause and are implementing a fix. As of now the platform should be reachable already. However, as part of the fix you may still experience short connection issues. We apologize for this inconvenience.
- monitoring Feb 20, 2025, 12:14 PM UTC
The fix is in place. We'll continue to closely monitor the platform.
- resolved Feb 20, 2025, 01:43 PM UTC
This incident has been resolved.