Cumulocity experienced a major incident on February 26, 2025 affecting cumulocity.com API Services and cumulocity.com MQTT Services, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
cumulocity.com API Servicescumulocity.com MQTT Services
Update timeline
- investigating Feb 26, 2025, 09:48 AM UTC
We observed an issue within the entire Cumulocity platform on cumulocity.com We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
- monitoring Feb 26, 2025, 12:52 PM UTC
The platform is up and running again. We are still investigating the root cause. We are monitoring the system to make sure that the symptoms fully disappear. We will inform you once we have further information.
- resolved Feb 26, 2025, 03:35 PM UTC
Our monitoring confirms that the issue has been resolved.