Cumulocity incident

DataHub Performance Issue | eu-latest.cumulocity.com

Cumulocity experienced a minor incident on March 31, 2025 affecting eu-latest.cumulocity.com API Services and eu-latest.cumulocity.com MQTT Services, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started: Mar 31, 2025, 07:53 AM UTC
Resolved: Apr 04, 2025, 11:22 AM UTC
Duration: 4d 3h
Detected by Pingoru: Mar 31, 2025, 07:53 AM UTC

Affected components

eu-latest.cumulocity.com API Serviceseu-latest.cumulocity.com MQTT Services

Update timeline

investigating Mar 31, 2025, 07:53 AM UTC

We have observed a performance issue with DataHub on eu-latest.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
resolved Apr 04, 2025, 11:22 AM UTC

We have resolved the issue by a combination of hardware scale-up and flushing metadata that caused issues for the Dremio engine. Performance is back to normal.