Cube Software experienced a minor incident on January 10, 2023 affecting Workspace, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Workspace
Update timeline
- investigating Jan 10, 2023, 09:17 PM UTC
Sage Intacct imports are returning a "Incorrect Intacct XML Partner ID or password" error message. We are actively looking in to this with Intacct.
- identified Jan 10, 2023, 09:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 10, 2023, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 10, 2023, 10:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 10, 2023, 10:18 PM UTC
This incident has been resolved.