Cube Software incident

Service Degradation - Third-party Provider (Boomi)

Major Resolved View vendor source →

Cube Software experienced a major incident on February 2, 2024 affecting Imports, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2024, 06:08 PM UTC
Resolved
Feb 02, 2024, 08:44 PM UTC
Duration
2h 36m
Detected by Pingoru
Feb 02, 2024, 06:08 PM UTC

Affected components

Imports

Update timeline

  1. identified Feb 02, 2024, 06:08 PM UTC

    The team is investigating an outage with one of our downstream providers, Boomi. This third-party outage will impact any of our customers who are using Boomi as a connection to Cube. We understand the importance of our services to your operations and appreciate your patience. We will provide updates as soon as we have more information.

  2. identified Feb 02, 2024, 07:53 PM UTC

    The team is still monitoring the outage with our downstream provider, Boomi. We will provide another update as soon as we have more information.

  3. resolved Feb 02, 2024, 08:44 PM UTC

    The team is happy to report that the outage with one of our downstream providers, Boomi has been resolved. All affected services are now operating as expected.