Crystal Intelligence incident
Service Disruption: BSC Network Synchronization
Crystal Intelligence experienced a minor incident on September 24, 2026, lasting 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 24, 2026, 10:59 AM UTC
Status: Investigating We are currently investigating an issue affecting bsc. Our engineering team is identifying the root cause. Affected components BSC (Degraded performance)
- investigating Sep 24, 2026, 11:10 AM UTC
Status: Investigating We are currently investigating an issue causing data synchronization and processing delays on the BSC network. Our engineering team is actively analyzing the ingestion pipeline to identify the underlying cause and determine remediation steps. All other networks remain fully operational and unaffected. We are monitoring the situation closely and will provide our next update within 30 minutes or as soon as more details become available. Affected components BSC (Degraded performance)
- monitoring Sep 24, 2026, 11:22 AM UTC
Status: Monitoring A fix has been implemented, and the transaction queue for the BSC network has cleared. Processing times and data synchronization have returned to normal baseline levels. Our engineering team will continue actively monitoring the network's performance to verify prolonged stability before marking this incident as fully resolved. Affected components BSC (Degraded performance)
- resolved Sep 24, 2026, 11:28 AM UTC
Status: Resolved The previously reported issue has been resolved. All systems are operating normally. Our engineering team will continue to monitor the situation.