Crystal Intelligence experienced a minor incident on October 12, 2026, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2026, 08:20 AM UTC
Status: Investigating We are currently investigating an issue affecting ada. Our engineering team is identifying the root cause. Affected components ADA (Degraded performance)
- monitoring Oct 12, 2026, 11:12 AM UTC
Status: Monitoring We have identified the root cause of the issue affecting ADA and released a fix. Processing has resumed, and we expect to fully catch up on delayed transactions within approximately 2-3 hours. Until then, ADA screening results and webhook deliveries may still be delayed. No data has been lost; all transactions are safely queued and will be processed in order. We are monitoring the recovery closely and will provide another update once processing has fully caught up. Affected components ADA (Degraded performance)
- resolved Oct 12, 2026, 11:32 AM UTC
Status: Resolved The previously reported issue has been resolved. All systems are operating normally. Our engineering team will continue to monitor the situation.