Crystal Intelligence experienced a minor incident on September 28, 2026, lasting 16h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2026, 04:09 AM UTC
Status: Investigating We are currently investigating an issue affecting xrp. Our engineering team is identifying the root cause. Affected components XRP (Degraded performance)
- identified Sep 28, 2026, 08:31 AM UTC
Status: Identified Our engineering team has identified the cause of the processing delays affecting the XRP network. A fix is currently being tested and is expected to be deployed soon. XRP processing has largely stabilized and is operating near normal levels, although minor delays may still occur until the fix is in place. No data has been lost; all transactions are safely queued and will be processed in order. We will provide our next update once the fix has been deployed or within the next 2-4 hours. Affected components XRP (Degraded performance)
- monitoring Sep 28, 2026, 11:44 AM UTC
Status: Monitoring A fix has been deployed to production, and XRP processing is now catching up with the latest network activity. Minor delays may still occur while the remaining transactions are being processed. No data has been lost; all transactions are safely queued and will be processed in order. We are monitoring the recovery closely and will provide our next update once processing has fully returned to normal or within the next 2 hours. Affected components XRP (Degraded performance)
- monitoring Sep 28, 2026, 02:18 PM UTC
Status: Monitoring XRP processing continues to improve following the fix deployed earlier today. Our system is steadily working through transactions that were queued during the earlier disruption, and processing delays are gradually decreasing. Until the backlog is fully cleared, some XRP transactions and screening results may take longer than usual to appear. No data has been lost; all transactions are safely queued and will be processed in order. We continue to monitor the recovery closely and will provide our next update once processing has fully returned to normal. Affected components XRP (Degraded performance)
- resolved Sep 28, 2026, 08:49 PM UTC
Status: Resolved The previously reported issue has been resolved. All systems are operating normally. Our engineering team will continue to monitor the situation.