Crusoe incident

Shared disk performance issues in eu-iceland region

Minor Resolved View vendor source →

Crusoe experienced a minor incident on April 16, 2025 affecting Shared Disks, lasting 23h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 03:52 PM UTC
Resolved
Apr 17, 2025, 03:33 PM UTC
Duration
23h 41m
Detected by Pingoru
Apr 16, 2025, 03:52 PM UTC

Affected components

Shared Disks

Update timeline

  1. investigating Apr 16, 2025, 03:52 PM UTC

    We are currently investigating reports of performance degradation affecting shared disk volumes in our eu-iceland region. Some customers may be experiencing increased latency and slower read/write speeds on their shared storage. Our engineering team is actively working to identify the root cause of this issue.

  2. investigating Apr 16, 2025, 07:00 PM UTC

    This is an update regarding the ongoing issue affecting the availability of our shared disk services. Our teams are continuing to actively investigate the root cause of this incident and are working diligently to restore full service as quickly and safely as possible. During this investigation, you may experience intermittent unavailability of the shared disks. We understand the impact this may have on your operations and sincerely apologize for any inconvenience this may cause.

  3. monitoring Apr 17, 2025, 02:53 AM UTC

    A fix has been implemented and we are monitoring the systems.

  4. resolved Apr 17, 2025, 03:33 PM UTC

    This incident is now resolved