Crusoe experienced a major incident on April 24, 2025 affecting Wide Area Networking (WAN) and VPC Networking, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Wide Area Networking (WAN)VPC Networking
Update timeline
- investigating Apr 24, 2025, 06:19 PM UTC
We are currently investigating an issue impacting virtual machine accessibility. Some users may be unable to access their VMs at this time. We appreciate your patience and will provide updates as more information becomes available.
- identified Apr 24, 2025, 06:56 PM UTC
We have identified the issue and are working on rolling back the changes. Currently, there is no impact on intra VPC traffic.
- monitoring Apr 24, 2025, 07:31 PM UTC
A fix has been implemented, and we are currently monitoring the environment
- resolved Apr 24, 2025, 09:30 PM UTC
We are marking this incident as resolved. Please reach out to [email protected] if you experience any issues.