Crusoe experienced a major incident on June 12, 2025 affecting API and UI and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:55 PM UTC
We are currently experiencing an outage with our 3rd party service provider, which is intermittently impacting the ability to provision and manage Virtual Machines (VMs) across all of our regions.
- investigating Jun 12, 2025, 08:03 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:06 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:16 PM UTC
We are expanding the scope of this incident to include the Crusoe console being inaccessible. This means that users are currently unable to log in, view, or manage resources through the Crusoe console interface. We are investigating this alongside the existing issues.
- monitoring Jun 12, 2025, 09:08 PM UTC
We're starting to see signs of recovery across affected services, and our team is monitoring the situation very closely.
- resolved Jun 12, 2025, 09:35 PM UTC
All Crusoe Cloud services have been restored and are fully operational. We will continue to monitor our platform. If you notice any issues please reach out to [email protected]