Crusoe incident

VM Connectivity and Performance Degradation in the Iceland Region

Minor Resolved View vendor source →

Crusoe experienced a minor incident on October 30, 2025 affecting Datacenter Networking, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 12:46 AM UTC
Resolved
Nov 04, 2025, 07:46 PM UTC
Duration
5d 19h
Detected by Pingoru
Oct 30, 2025, 12:46 AM UTC

Affected components

Datacenter Networking

Update timeline

  1. investigating Oct 30, 2025, 12:46 AM UTC

    We are currently investigating an incident affecting VM connectivity and performance in the Iceland region. Our Engineering teams are actively engaged and working to isolate the root cause. We will provide updates as our investigation progresses.

  2. investigating Oct 30, 2025, 02:35 AM UTC

    We have isolated the issue to a subset of VMs within the Iceland region and determined that it is not a core network transport failure. Our Engineering teams are continuing to actively troubleshoot the issue to restore service as soon as possible.

  3. investigating Oct 30, 2025, 02:36 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 30, 2025, 04:55 AM UTC

    We have identified the issue and are deploying a fix.

  5. monitoring Oct 30, 2025, 06:10 AM UTC

    We have mitigated the issue and connectivity is confirmed to be restored. We will monitor overnight.

  6. resolved Nov 04, 2025, 07:46 PM UTC

    Issue resolved.