Crusoe incident

VMs throwing Device Not Ready errors in eu-iceland1-a

Major Resolved View vendor source →

Crusoe experienced a major incident on December 16, 2025 affecting Shared Disks, lasting 14h 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 06:19 PM UTC
Resolved
Dec 17, 2025, 09:12 AM UTC
Duration
14h 53m
Detected by Pingoru
Dec 16, 2025, 06:19 PM UTC

Affected components

Shared Disks

Update timeline

  1. investigating Dec 16, 2025, 06:19 PM UTC

    We are currently experiencing a network instability issue in eu-iceland1-a region, causing a subset of virtual machines to lose access to their boot disk. This is resulting in multiple VMs (Virtual Machines) throwing DNR (Device Not Ready) errors. We will provide another update as soon as we have further developments. Thank you for your patience as we work to restore full service as quickly as possible.

  2. resolved Dec 17, 2025, 09:12 AM UTC

    A fix has been applied and the issue regarding "Device Not Ready" (DNR) errors in the eu-iceland1-a region is now resolved. All impacted services and Virtual Machines have returned to normal operations.