Test incident 2
Affected: Crunch.io Web Application and API
Timeline · 2 updates
- investigating Oct 08, 2026, 07:13 PM UTC
Testing component reset
- resolved Oct 08, 2026, 07:14 PM UTC
Systems are operational.
Crunch.io Outage History
Crunch.io is up right nowCrunch.io had 9 outages in the last 2 years totaling 177h 21m of downtime, averaging 0.4 incidents per month.
There were 9 Crunch.io outages since December 12, 2024 totaling 177h 21m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Performance issue with dataset loading and task processing
Affected: Crunch.io Web Application and APIDataset StreamingIndividual Dataset Access
Timeline · 4 updates
- investigating Jul 27, 2026, 06:28 PM UTC
Crunch is investigating reports that datasets are not loading for some users and data processing is degraded
- investigating Jul 27, 2026, 06:28 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2026, 08:18 PM UTC
A fix has been implemented and we are monitoring the system
- resolved Jul 27, 2026, 11:35 PM UTC
This incident has been resolved.
AWS EKS outage
Timeline · 1 update
- resolved Jul 06, 2026, 03:51 PM UTC
An outage with Amazon Elastic Kubernetes Server caused our system to be out of sync and unable to handle a series of tasks. The issue is now fixed, there is a backlog of tasks currently being processed and the queue should be back to zero soon.
Service outage
Affected: Crunch.io Web Application and APIDataset StreamingIndividual Dataset Access
Timeline · 3 updates
- investigating May 08, 2026, 09:13 AM UTC
We have received reports of the Crunch application being unreachable. We are investigating the cause.
- monitoring May 08, 2026, 09:24 AM UTC
A fix has been implemented, and we are monitoring.
- resolved May 08, 2026, 01:10 PM UTC
This incident has been resolved.
Partial degraded performance
Affected: Dataset StreamingIndividual Dataset Access
Timeline · 3 updates
- investigating Jan 22, 2026, 10:11 AM UTC
Some users are having issues accessing individual datasets. We are investigating.
- monitoring Jan 22, 2026, 10:32 AM UTC
A fix has been implemented, and we are monitoring the systems.
- resolved Jan 22, 2026, 10:41 AM UTC
This incident has been resolved.
Crunch down
Affected: Crunch.io Web Application and APIDataset StreamingIndividual Dataset Access
Timeline · 5 updates
- investigating Jun 30, 2025, 03:03 PM UTC
We have received reports of the Crunch application being unreachable. We are investigating the cause.
- investigating Jun 30, 2025, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 30, 2025, 04:04 PM UTC
We are continuing to investigate this issue.
- investigating Jun 30, 2025, 04:13 PM UTC
This incident has been resolved.
- resolved Jun 30, 2025, 06:38 PM UTC
This incident has been resolved.
Crunch.io Outage
Affected: Crunch.io Web Application and API
Timeline · 5 updates
- investigating May 22, 2025, 03:09 PM UTC
We have received reports of the Crunch application being unreachable and are investigating
- identified May 22, 2025, 05:24 PM UTC
We are working on and implementing a solution.
- identified May 22, 2025, 05:38 PM UTC
Crunch is unavailable due to a routine database optimization that is temporarily affecting access to the data. Our team is working to resolve this and restore full functionality as quickly as possible.
- monitoring May 22, 2025, 07:12 PM UTC
We implemented a fix and the system is back online. We expect degraded performance as the system is catching up. We'll be monitoring for the next few hours.
- resolved May 28, 2025, 08:00 PM UTC
All systems operational.
Dataset Streaming degradation
Affected: Dataset Streaming
Timeline · 3 updates
- investigating Mar 13, 2025, 10:48 AM UTC
Users may find that it is not currently possible to stream datasets into Crunch. API and automation-related actions may also fail. This is due to an update that had unexpected side effects. We are working to return to normal functioning as soon as possible and will update shortly.
- monitoring Mar 13, 2025, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 11:13 PM UTC
This incident has been resolved.
rejected imports and data processing tasks
Affected: Dataset StreamingIndividual Dataset Access
Timeline · 3 updates
- identified Dec 12, 2024, 12:00 PM UTC
An update is causing many dataset manipulation actions to be rejected inappropriately. Integration updates, forking, appending, and merging may all be affected. A fix has been implemented and is being tested. The issue is expected to be resolved as soon as it can be released.
- monitoring Dec 12, 2024, 12:51 PM UTC
A fix has been implemented and we are monitoring the system
- resolved Dec 12, 2024, 02:59 PM UTC
The permanent fix has been deployed and systems are now fully functional