Crunch.io experienced a major incident on October 29, 2020 affecting Crunch.io Web Application and API and Dataset Streaming, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2020, 08:13 PM UTC
We are currently investigating an interruption in database availability.
- monitoring Oct 29, 2020, 08:21 PM UTC
The number of database processes dropped precipitously during a routine maintenance operation. It has recovered, and we are investigating why they became unavailable.
- investigating Oct 29, 2020, 08:32 PM UTC
The system has partially recovered but some datasets are still being routed to invalid database processes.
- monitoring Oct 29, 2020, 09:01 PM UTC
We are still investigating the root cause, but normal availability has been restored.
- resolved Oct 30, 2020, 09:39 PM UTC
The temporary database disruption was resolved as of 16:51 EDT Thursday, with the root cause(s) still being analyzed.