Crunch.io incident

Database availability interrupted

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on November 3, 2020 affecting Crunch.io Web Application and API and Dataset Streaming, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2020, 10:26 AM UTC
Resolved
Nov 03, 2020, 04:46 PM UTC
Duration
6h 19m
Detected by Pingoru
Nov 03, 2020, 10:26 AM UTC

Affected components

Crunch.io Web Application and APIDataset Streaming

Update timeline

  1. investigating Nov 03, 2020, 10:26 AM UTC

    We are currently investigating an interruption in database availability.

  2. monitoring Nov 03, 2020, 10:41 AM UTC

    Availability on all services has been restored since 10:24 AM UTC, but we are still monitoring the situation.

  3. resolved Nov 03, 2020, 04:46 PM UTC

    We see no further instances of the problem, believe we may have found the root cause and taken steps to prevent this from happening again.