Crunch.io incident

Errors filtering some multiple response variables

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on March 15, 2021 affecting Crunch.io Web Application and API, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 02:44 PM UTC
Resolved
Mar 15, 2021, 06:27 PM UTC
Duration
3h 43m
Detected by Pingoru
Mar 15, 2021, 02:44 PM UTC

Affected components

Crunch.io Web Application and API

Update timeline

  1. identified Mar 15, 2021, 02:44 PM UTC

    A database issue has been identified involving filtering multiple response variables that have either no missing data or no non-selected data, preventing certain recoding tasks. A fix has been implemented and will be deployed as quickly as possible.

  2. identified Mar 15, 2021, 06:01 PM UTC

    The fix has entered the deployment phase and should resolve as soon as affected services are able to restart.

  3. resolved Mar 15, 2021, 06:27 PM UTC

    This incident has been resolved.