Crunch.io experienced a notice incident on October 18, 2021, lasting 17d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 18, 2021, 08:07 PM UTC
Users must use a system-generated one-time token sent by email to set or reset their password to use Crunch. Following an internal change to how Crunch systems process outbound emails to users, we are closely monitoring a possible increase in the rejection rate reported to us by recipients’ mail services (SMTP). If you believe you or your clients have failed to receive a password-reset message sent by Crunch, [email protected] may be able to provide a password-setting token for you. Please retry ‘reset password’ in the app before requesting a manual token.
- resolved Nov 05, 2021, 04:08 PM UTC
This incident has been resolved.