Crunch.io incident

Error occurred processing request for tab book / multitable exports

Major Resolved View vendor source →

Crunch.io experienced a major incident on December 7, 2021 affecting Crunch.io Web Application and API, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 03:29 PM UTC
Resolved
Dec 07, 2021, 10:30 PM UTC
Duration
7h
Detected by Pingoru
Dec 07, 2021, 03:29 PM UTC

Affected components

Crunch.io Web Application and API

Update timeline

  1. identified Dec 07, 2021, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 07, 2021, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Dec 07, 2021, 06:50 PM UTC

    A fix has been implemented but we have encountered issues in its deployment. We are working diligently to restore tab book export services.

  4. resolved Dec 07, 2021, 10:30 PM UTC

    The incident has been resolved. Tab books are exporting normally.