Crunch.io incident

New users unable to access data

Major Resolved View vendor source →

Crunch.io experienced a major incident on April 26, 2022 affecting Individual Dataset Access, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2022, 03:11 PM UTC
Resolved
Apr 26, 2022, 09:03 PM UTC
Duration
5h 52m
Detected by Pingoru
Apr 26, 2022, 03:11 PM UTC

Affected components

Individual Dataset Access

Update timeline

  1. investigating Apr 26, 2022, 03:11 PM UTC

    Some users created in the past two weeks will temporarily be unable to access their data after logging into Crunch.

  2. resolved Apr 26, 2022, 09:03 PM UTC

    This incident has been resolved.