Crunch.io incident

High levels of 504 gateway timeouts observed

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on September 7, 2022 affecting Crunch.io Web Application and API and Dataset Streaming and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2022, 11:04 AM UTC
Resolved
Sep 07, 2022, 05:19 PM UTC
Duration
6h 15m
Detected by Pingoru
Sep 07, 2022, 11:04 AM UTC

Affected components

Crunch.io Web Application and APIDataset StreamingIndividual Dataset Access

Update timeline

  1. investigating Sep 07, 2022, 11:04 AM UTC

    Systems report an elevated level of gateway timeouts (504).

  2. identified Sep 07, 2022, 01:01 PM UTC

    The source of the timeouts/errors has been identified and a rollback initiated.

  3. monitoring Sep 07, 2022, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 07, 2022, 05:19 PM UTC

    This incident has been resolved.