Crunch.io incident

Public folder contents no longer mirrored at `folders`

Notice Resolved View vendor source →

Crunch.io experienced a notice incident on December 7, 2022 affecting Crunch.io Web Application and API, lasting 19h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2022, 07:12 PM UTC
Resolved
Dec 08, 2022, 02:28 PM UTC
Duration
19h 16m
Detected by Pingoru
Dec 07, 2022, 07:12 PM UTC

Affected components

Crunch.io Web Application and API

Update timeline

  1. identified Dec 07, 2022, 07:12 PM UTC

    Clients that depended on folders/ instead of folders/public (available but not required since about February) can no longer retrieve the contents of the public folder from where they expect it. Some tools including “script builder” were not updated in anticipation of this change. Clients using the API directly or the R or Python client libraries may need to update the library and how they interact with the public root folder.

  2. monitoring Dec 08, 2022, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Dec 08, 2022, 02:28 PM UTC

    All affected clients and libraries have been updated.