Crunch.io incident

Empty variable folders in some recently created datasets

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on March 7, 2023 affecting Crunch.io Web Application and API and Dataset Streaming, lasting 14h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 09:06 PM UTC
Resolved
Mar 08, 2023, 11:15 AM UTC
Duration
14h 8m
Detected by Pingoru
Mar 07, 2023, 09:06 PM UTC

Affected components

Crunch.io Web Application and APIDataset Streaming

Update timeline

  1. investigating Mar 07, 2023, 09:06 PM UTC

    We have experienced an issue where datasets created within the last day may lose or have lost their variable folders shortly after dataset creation, resulting in the dataset appearing empty. We are aware of this issue and working to resolve it. If possible, users are advised to re-create any dataset where they encounter this.

  2. resolved Mar 08, 2023, 02:07 PM UTC

    A small number of datasets lost their folder organization, effectively had their folders reset but now appear empty. If you encounter this, either reimport the data or re-run any Crunch Automation ORGANIZE commands to restore the folders.