Crunch.io incident

Tasks dropped or hanging

Major Resolved View vendor source →

Crunch.io experienced a major incident on April 12, 2023 affecting Crunch.io Web Application and API, lasting 8h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 01:02 PM UTC
Resolved
Apr 12, 2023, 09:17 PM UTC
Duration
8h 14m
Detected by Pingoru
Apr 12, 2023, 01:02 PM UTC

Affected components

Crunch.io Web Application and API

Update timeline

  1. investigating Apr 12, 2023, 01:02 PM UTC

    A change to the task system, which processes write operations, crunch automation, and exports (but not the web application or access generally) suffered a connectivity lapse. Execution of Automation scripts in particular *may* still be affected.

  2. monitoring Apr 12, 2023, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 12, 2023, 09:17 PM UTC

    This incident has been resolved.