Crunch.io incident

Streaming datasets: Internal server errors (500 / Progress -1 ‘We have been notified’)

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on July 26, 2023 affecting Dataset Streaming and Individual Dataset Access, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2023, 01:30 PM UTC
Resolved
Jul 28, 2023, 10:12 PM UTC
Duration
2d 8h
Detected by Pingoru
Jul 26, 2023, 01:30 PM UTC

Affected components

Dataset StreamingIndividual Dataset Access

Update timeline

  1. monitoring Jul 26, 2023, 09:25 PM UTC

    A recent change caused datasets receiving streamed data to report inconsistently whether the addition of new data had completed successfully. This affected datasets on Monday–Tuesday 24–25 July 2023. We are actively repairing datasets, but some are still affected. If you recently received an internal server error and are unable to work with a dataset, Crunch support staff is standing by to actively remedy the problem, checking and releasing the dataset as quickly as possible. Contact [email protected] and provide the dataset ids/urls at issue.

  2. resolved Jul 28, 2023, 10:12 PM UTC

    This incident has been resolved.