Crunch.io incident

Unable to import new datasets from external-source integrations

Minor Resolved View vendor source →

Crunch.io experienced a minor incident on September 19, 2023 affecting Individual Dataset Access, lasting 35d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 09:00 AM UTC
Resolved
Oct 24, 2023, 10:15 AM UTC
Duration
35d 1h
Detected by Pingoru
Sep 19, 2023, 09:00 AM UTC

Affected components

Individual Dataset Access

Update timeline

  1. investigating Sep 20, 2023, 08:10 PM UTC

    It is currently not possible to create new datasets from third-party integrations (Qualtrics, Forsta/Decipher, SurveyMonkey, and ConfirmIT). Existing datasets can be updated, but the internal service that creates new ones from integration sources is not working.

  2. identified Sep 20, 2023, 08:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 20, 2023, 09:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 20, 2023, 02:41 PM UTC

    This incident has been resolved.