Crunch.io experienced a major incident on January 9, 2024 affecting Crunch.io Web Application and API and Dataset Streaming and 1 more component, lasting 30d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Crunch.io Web Application and APIDataset StreamingIndividual Dataset Access
Update timeline
- identified Jan 09, 2024, 10:19 PM UTC
One or more backend servers became unreachable and were terminated or restarted. Any datasets being served thus became unreachable. We are attempting to restore access to them on the same hosts or replacements. Affected users will likely receive 503/504 Gateway Timeout status messages if their dataset was on the affected hosts.
- identified Jan 09, 2024, 10:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 10, 2024, 10:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2024, 02:49 PM UTC
This incident has been resolved.