Crunch.io experienced a minor incident on July 15, 2024 affecting Crunch.io Web Application and API and Dataset Streaming, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Crunch.io Web Application and APIDataset Streaming
Update timeline
- investigating Jul 15, 2024, 04:45 PM UTC
An issue is causing some requests to fail and others to time out. We are working to mitigate the effect and isolate the cause.
- identified Jul 15, 2024, 07:59 PM UTC
Requests from and related to streaming data services can still prevent routine API access (including application access) for other users. Streaming services remain degraded and may need to be restarted. While the cause has been identified, service remains degraded systemwide.
- monitoring Jul 16, 2024, 09:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2024, 04:58 PM UTC
This incident has been resolved.