Service Interruption - Share Hosting Server
Timeline · 6 updates
- identified Sep 22, 2025, 01:22 AM UTC
We are aware of an issue that is preventing some customers from viewing their websites or accessing account manager. Our teams are engaged and working to ensure a prompt resolution. We apologize, and appreciate your patience while we work on this issue. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Following servers are affected: vmsh47.ha-node.net vmsh52.ha-node.net vmsh58.ha-node.net vmsh02.performance-hosting.com.au
- identified Sep 22, 2025, 03:58 AM UTC
Our team is currently working on restoring the affected services. We appreciate your patience and will provide further updates as soon as more information is available.
- identified Sep 23, 2025, 02:02 AM UTC
Restoration of affected services are still in progress. We appreciate your patience and will provide further updates as soon as more information is available.
- identified Sep 23, 2025, 10:37 PM UTC
The restoration of server vmsh58.ha-node.net has been completed successfully. All services on the server have resumed and are functioning normally. Restoration of the other servers is still in progress. We will keep you updated on their status.
- identified Sep 24, 2025, 11:41 AM UTC
The restoration of server vmsh52.ha-node.net and vmsh47.ha-node.net has been completed successfully. All services on the server have resumed and sites are functioning normally. Restoration of other server vmsh02.performance-hosting.com.au is still in progress. We will keep you updated on their status.
- resolved Sep 24, 2025, 01:28 PM UTC
Restore for vmsh02.performance-hosting.com.au has been completed successfully All the affected servers are now up and running