Crucial Hosting incident

Service Interruption - Shared/Reseller Hosting Server

Major Resolved View vendor source →

Crucial Hosting experienced a major incident on April 5, 2025 affecting Web Hosting Services and Reseller Hosting Services, lasting 54d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2025, 10:48 AM UTC
Resolved
May 30, 2025, 08:00 AM UTC
Duration
54d 21h
Detected by Pingoru
Apr 05, 2025, 10:48 AM UTC

Affected components

Web Hosting ServicesReseller Hosting Services

Update timeline

  1. investigating Apr 05, 2025, 10:48 AM UTC

    Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

  2. investigating Apr 05, 2025, 11:57 AM UTC

    The issue affecting some Shared/Reseller Hosting servers has been resolved, and all services are now operating normally. We will continue to monitor the servers closely to ensure ongoing stability. We appreciate your patience and understanding. If you are still experiencing any issues, please don’t hesitate to contact our support team.

  3. resolved May 30, 2025, 08:00 AM UTC

    This incident has been resolved.