Crossref experienced a minor incident on December 4, 2024 affecting Crossmark dialog server, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2024, 12:40 AM UTC
Crossmark dialog boxes with corrections and other updates are not being reflected correctly (instead, the Crossmark status is returning the 'document is current' status). Our technical team will begin investigation into this error tomorrow morning. -IF
- identified Dec 04, 2024, 11:08 AM UTC
The cause of this incident was identified to be a recent update to our REST API code. We expect it to be fixed by a re-index of the affected records, which our technical team is working on now. We expect this to be completed later today.
- monitoring Dec 05, 2024, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2024, 03:41 PM UTC
This incident has been resolved.