Crossref incident

Notification callback service unavailable since Monday 21st October 5pm (UTC)

Notice Resolved View vendor source →

Crossref experienced a notice incident on October 22, 2024, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 09:26 AM UTC
Resolved
Oct 22, 2024, 03:26 PM UTC
Duration
5h 59m
Detected by Pingoru
Oct 22, 2024, 09:26 AM UTC

Update timeline

  1. investigating Oct 22, 2024, 09:26 AM UTC

    We are currently investigating an issue with the notification callback service we offer. There have been no new notifications sent since Monday 21st October 5pm (UTC). This will only affect those using our notification callback service. All submissions after this time will still have been processed but the notifications (submission logs) for those would not have been sent out previously, or after a fix is in place. We are working on a fix and hope to have the service back online as soon as possible.

  2. investigating Oct 22, 2024, 11:24 AM UTC

    It seems that previous notifications might not actually be lost but just delayed. We are hoping that after the fix we will be able to send these out.

  3. resolved Oct 22, 2024, 03:26 PM UTC

    This incident has been fixed and the callbacks are now being processed.