Crossref incident
Degraded performance of some of our reports and email notifications
Crossref experienced a notice incident on September 23, 2024, lasting 111d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 17, 2024, 05:55 PM UTC
As a result of our database migration - https://status.crossref.org/incidents/v3k2t9f3jdcw - some of our reports (e.g., browsable title list, conflict reports, depositor reports) have not yet been fully restored. Our technical team is working to fully restore those reports now.
- identified Sep 20, 2024, 04:05 PM UTC
We are continuing to work to fully restore all of our reports (e.g., browsable title list, conflict reports, depositor reports). In addition, we have identified errors with submission logs being sent as a result of your deposits. These errors are also related to our database migration earlier this week. We are still processing your deposits. Submission processing is not broken; it is only the missing emails that are an issue. We are working to fix the bug resulting in missing emailed submission logs. As an alternative, you can always use our admin tool to review your recent submissions. Follow these directions: https://www.crossref.org/documentation/register-maintain-records/verify-your-registration/submission-queue-and-log/#00143 -IF
- identified Sep 23, 2024, 06:27 PM UTC
Our technical team has fixed the issues with submission log emails. All members should now be receiving submission log emails for their submissions. In addition, our team has fixed depositor reports (for journals, books, and series). We're still working to fully restore a few other reports/tools: browsable title list, conflict reports, and the PubMed IDs search functionality in the Simple Text Query form. -IF
- identified Oct 01, 2024, 02:08 PM UTC
The browsable title list - https://www.crossref.org/titleList/ - is now available. We're still working to fully restore a few other reports/tools: refreshing the data within the conflict reports and the PubMed IDs search functionality in the Simple Text Query form. -IF
- identified Oct 21, 2024, 03:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 30, 2024, 04:39 PM UTC
The PubMed IDs search functionality in the Simple Text Query form - https://apps.crossref.org/SimpleTextQuery/ - has been fixed. We still have some minor problems with: depositor reports, the csv download in the browsable title list, DOI crawler report, and our Schematron report. Our technical team continues to work on fixes for these other reports. - IF
- identified Nov 01, 2024, 02:13 PM UTC
Search within the browsable title list - https://www.crossref.org/titleList/ - is currently broken. We also still have minor issues with: depositor reports, the csv download in the browsable title list, DOI crawler report, and our Schematron report. Our technical team is investigating. - IF
- identified Nov 08, 2024, 03:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 19, 2024, 02:04 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 19, 2024, 08:24 PM UTC
Search within the browsable title list - https://www.crossref.org/titleList/ - has been restored. We do, however, have minor issues with: depositor reports, the csv download in the browsable title list, DOI crawler report, and our Schematron report. Our technical team continues to work on a fix for these other reports. - IF
- identified Dec 02, 2024, 05:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 05, 2024, 04:05 PM UTC
The csv download within the browsable title list - https://www.crossref.org/titleList/ - has been restored. We have ongoing, minor issues with our Schematron report that we're still working on. - IF
- resolved Jan 13, 2025, 06:18 PM UTC
This incident has been resolved.