Crossref incident

Investigating an outage

Major Resolved View vendor source →

Crossref experienced a major incident on January 17, 2025 affecting Admin tool and Web deposit form and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 03:39 AM UTC
Resolved
Jan 17, 2025, 03:44 AM UTC
Duration
5m
Detected by Pingoru
Jan 17, 2025, 03:39 AM UTC

Affected components

Admin toolWeb deposit formNew Metadata Manager

Update timeline

  1. investigating Jan 17, 2025, 03:39 AM UTC

    Our technical team is investigating an incident with our admin tool (doi.crossref.org). The service is currently down and returning a 503 (service unavailable) status code error. -IF

  2. identified Jan 17, 2025, 03:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 17, 2025, 03:44 AM UTC

    This incident has been resolved.