Crossref incident

Internal Server Error (500) received in Metadata deposits done via Record Form and OJS.

Minor Resolved View vendor source →

Crossref experienced a minor incident on July 2, 2025 affecting Admin tool and Test admin tool and 1 more component, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 08:12 AM UTC
Resolved
Jul 02, 2025, 02:27 PM UTC
Duration
6h 14m
Detected by Pingoru
Jul 02, 2025, 08:12 AM UTC

Affected components

Admin toolTest admin toolWeb deposit formNew Metadata Manager

Update timeline

  1. investigating Jul 02, 2025, 08:12 AM UTC

    We are investigating an incident that is affecting metadata deposits of members using the record form and OJS instance. We'll provide updates as soon as we know more. If you have any questions, contact the support team at [email protected].

  2. investigating Jul 02, 2025, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2025, 12:49 PM UTC

    This issue has been identified, and we will be deploying an emergency release starting at 1300 UTC (and continuing through 1500 UTC) to fix the problem. Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the emergency maintenance has been completed. -IF

  4. identified Jul 02, 2025, 01:22 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 02, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 02, 2025, 02:27 PM UTC

    This incident has been resolved.