Crossref incident

Errors with the Metadata Plus snapshots in the last day

Minor Resolved View vendor source →

Crossref experienced a minor incident on October 3, 2025 affecting JSON Snapshots, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 10:18 PM UTC
Resolved
Oct 05, 2025, 03:58 PM UTC
Duration
1d 17h
Detected by Pingoru
Oct 03, 2025, 10:18 PM UTC

Affected components

JSON Snapshots

Update timeline

  1. identified Oct 03, 2025, 10:18 PM UTC

    We had a configuration error on our end with the Metadata Plus snapshots that was resulting in Plus subscribers being unable to retrieve snapshots for yesterday and today. We have fixed that setting and snapshots should again be available to Plus subscribers. The XML snapshots for September has finished uploading and is also available (https://api.crossref.org/snapshots/monthly/2025/09). That configuration error has also caused the JSON snapshots run to fail. We're working on fixing that and will rerun the process once we do. That will delay the JSON snapshots this month, but we expect them to be available by Monday, 6 October. -IF

  2. resolved Oct 05, 2025, 03:58 PM UTC

    This incident has been resolved.